Terms & Conditions

CONSENT TO TERMS AND CONDITIONS : Access to and use of the services of VOYAGE AND VIBES, LLC. (“VOYAGE AND VIBES” and/or “our”) and our

website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“customer” and/or “you/your”) agree to be bound by these terms. If you do not accept all of these terms, then please do not use our services or our websites. These terms and conditions govern the relationship between VOYAGE AND VIBES and you, the Customer. No alterations to these terms and conditions may be made by any VOYAGE AND VIBES employee, authorized representative or agent, unless in writing by an authorized officer of VOYAGE AND VIBES.

RISKS/SAFETY. Travel to certain destinations may involve greater risk than others. VOYAGE AND VIBES urges customers to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, and www.cbp.gov

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, VOYAGE AND VIBES DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH

DESTINATIONS. CUSTOMER’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CUSTOMER’S OWN RISK.

USE OF VOYAGE AND VIBES ACCESS AND INFORMATION FOR TRAVEL

BOOKINGS. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to make travel bookings with VOYAGE AND VIBES by any means, including our Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your travel bookings (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of VOYAGE AND VIBES communications by minors under your name or account. You also warrant that all information supplied by you or members of your household transacting business with VOYAGE AND VIBES is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities provided by VOYAGE AND VIBES shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.

Separate supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by VOYAGE AND VIBES and any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of

purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in VOYAGE AND VIBES debiting your account for any costs VOYAGE AND VIBES incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through access provided by VOYAGE AND VIBES.

GENERAL. This agreement is governed by the laws of the State of Tennessee, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Davidson County, Tennessee, USA, in all disputes arising out of or relating to travel bookings with VOYAGE AND VIBES, including the use of the VOYAGE AND VIBES Website. Use of the VOYAGE AND VIBES Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

These Terms and Conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the customer and VOYAGE AND VIBES with respect to travel bookings made with VOYAGE AND VIBES by any means accessing such information, including its’ Web site, and it

supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and VOYAGE AND VIBES with respect to communications with VOYAGE AND VIBES, including the VOYAGE AND VIBES Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

PAYMENTS AND CANCELLATION. Final payment is due at minimum one month prior to departure according to each supplier’s terms and conditions. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. As a result of such cancellation, VOYAGE AND VIBES’ and third party supplier’s cancellation penalties will apply, which are detailed in your travel documentation. All payments are non-refundable and will be held by VOYAGE AND VIBES for a later trip of your choice should you have to cancel. All cancellation fees will be charged to the credit card you authorized to pay for travel services, or deducted from the supplier’s refund. Note: UNLESS SET FORTH IN WRITING, AIRLINE RESERVATIONS MAY NOT BE INCLUDED IN YOUR TRAVEL PLANS.

In such an event, it is the customer’s responsibility to make appropriate air arrangements, as well as transportation to and from the destination where the travel booking originates and returns. VOYAGE AND VIBES shall not assume

any responsibility for any air and/or ground schedule changes. Every attempt has been made to include all taxes in your package. In rare instances, certain departure taxes must be paid in cash only, upon departure from a country, and may vary in price.

TRAVEL DOCUMENTS. It is the responsibility of each customer to obtain and carry a valid passport, visa(s), and all other documents required by applicable government regulations. VOYAGE AND VIBES strongly recommends that you take into account that certain countries will not admit a passenger, if their passport expires within six (6) months of the date of entry. Children and infants also require all such travel documents. Minors traveling with one parent, and/or without both parents, may be stopped and not admitted, unless authenticated and verified consent forms are provided to the authorities.

Non-United States citizens may require additional documentation. See help.cbp.gov/app/answers/detail/a_id/268/kw/travel and check with your local embassy or consulate. The US Customs and Border Protection Agency requires that for USA child groups under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must be provided to the supervising adult/Group Leader.

INDIVIDUAL ENTRY AND EXIT REQUIREMENTS. Each foreign country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or past offense, and you are unsure how the country you are traveling to (or through) views that offense, please contact that country directly for entry and exit requirements. (See:travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html) VOYAGE AND VIBES feels it is an invasion of privacy for any member of our staff to make such an inquiry. For example, if traveling to or through Canada, Americans with a Driving While Intoxicated (DWI) record should always check whether current rules exclude admission, and potential waivers. (See:www.cic.gc.ca/english/information/faq/inadmissibility/index.asp)

REFUND OF UNUSED ARRANGEMENTS. As VOYAGE AND VIBES tour prices are based on contract rates, there will not be any refund for any unused portion of a tour.

HEALTH AND SECURITY REQUIREMENTS. It is each customer’s responsibility to make absolutely certain to have the proper immunizations and required documentation of such immunizations before travel, and to make the necessary accommodations for security rules imposed by government authorities. VOYAGE AND VIBES shall not assume responsibility for the accuracy of health requirements or vaccination and/or documentation prior to

departure or upon landing at the final destination. See your health practitioner for advice. Prior to travel, required inoculations, if any, must be recorded by the customer’s health practitioner on a valid vaccination certificate, which the customer must carry for proof of inoculation where required. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the USA State Department Website travel.state.gov, for relevant information relating to travel to specific destinations, and the USA Centers for Disease Control www.cdc.gov/travel/camerica.htm relating to health issues. For further information relating to security, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States visit www.tsa.gov, www.dot.gov, www.faa.gov.us, www.ustreas.gov, www.cbp.gov Please note that USA rules regarding entry and exit change on a daily basis. Important information: see ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm for notice of insecticides used by air carriers depending on itinerary.

RESPONSIBILITY AND DISCLOSURE: If VOYAGE AND VIBES is not the source or supplier of the travel services requested, and acting solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services abroad, the companies is an independent entity with its own management, and is not subject to the control of VOYAGE AND VIBES. Customer is advised that the suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and/or on their respective Websites governing the transaction. All bookings are accepted by VOYAGE AND VIBES as an agent for independent overseas ground and tour operators on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operators offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective Web sites.

Because VOYAGE AND VIBES does not have the right to control the operations of the independent operators and their suppliers, VOYAGE AND VIBES IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, which may

arise out of these services. VOYAGE AND VIBES is not responsible for the willful or negligent acts and/or omissions of such suppliers or of any supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services. Customer’s retention of travel documents, reservations, or bookings after issuance shall constitute consent to the above, and further, that VOYAGE AND VIBES shall not be liable for any accident, injury, property damage, or personal loss to Customer or to those traveling with Customer in connection with any accommodations, transportation, or other travel services or resulting directly or indirectly from any occurrences or conditions beyond

its control, including, but not limited to fuel increases. Weather conditions, including but limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside of the control of VOYAGE AND VIBES. Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition or a natural disaster by third party suppliers, which is beyond the control of VOYAGE AND VIBES. VOYAGE AND VIBES reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain as a member of any tour any person at any time, and to pass on to customers any expenditure occasioned by delays or events beyond its control. In case of any appreciable variation in its cost, VOYAGE AND VIBES reserves the right to adjust its rates. VOYAGE AND VIBES has solely received a commission and perhaps a service fee for this transaction and Customer agrees and understands that any recovery from VOYAGE AND VIBES will be limited to the commission and service fee actually received by VOYAGE AND VIBES.

FORCE MAJEURE. “Force Majeure” means, in relation to VOYAGE AND VIBES, any circumstances beyond the reasonable control of VOYAGE AND VIBRS, (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences).

VOYAGE AND VIBES shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

If VOYAGE AND VIBES, and/or any of its travel suppliers, are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip.

Payment of any refund by VOYAGE AND VIBES to you as a result of the non-performance of any obligations hereunder shall remain in its sole and absolute discretion, although VOYAGE AND VIBES shall use its reasonable

efforts to reimburse you where possible. However, VOYAGE AND VIBES shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to VOYAGE AND VIBES of the Force Majeure and applicable cancellation fees.

Regarding civil unrest, once VOYAGE AND VIBES has investigated the prevailing situation, as it deems fit, it shall remain in VOYAGE AND VIBE’s sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip subject to each supplier’s terms and conditions.

INSURANCE. VOYAGE AND VIBES recommends you purchase travel insurance, this can help protect you from financial loss. VOYAGE AND VIBES is not responsible for cancellation, emergency evacuation, accidents abroad, illness, lost luggage, flight mishaps, weather conditions, volcanic eruptions and thus recommends that you purchase available insurance coverage at an

additional charge. VOYAGE AND VIBES recommends you purchase the following types of insurance:

• Trip Cancellation

• Trip Interruption

• Emergency Medical Expenses

• Emergency Evacuation/Repatriation of Remains

• Trip Delay

• Baggage & Personal Effects

• Baggage Delay and more

ALTERATIONS IN TRAVEL PLANS. Alterations in itinerary may be necessitated for any number of reasons, including but not limited to severe weather at the sole discretion of VOYAGE AND VIBES and subject to supplier terms and conditions. If a property, supplier, activity, or area is deleted for any reason, it may be replaced with a comparable one.